Shipping policy:

We generally ship our orders within 48 hours of receiving the order. The maximum days to reach the shipment from our pickup location to a delivery location is 10 days. Usually, the turn around time (TAT) for our orders is 5-7 days. In case of any exceptions, we proactively inform our customer about their orders.

In order to transport and deliver Products to you, we work with third-party logistic service providers. You will be given an approximate delivery date for the Product you ordered from Houcii. When the order is verified by us, we will notify the user of the expected timeframe on the order confirmation page. We will also provide you information about your orders after they have been shipped to the e-mail address and/or cellphone number you provided/registered with us. You acknowledge and agree that, while we distribute Products to Users through our Logistic Partners, we reserve the right to ship and deliver Products without using any Logistic Partners or third-party service providers.

You accept and acknowledge that, while we make every effort to ship and deliver our items across India, we reserve the right to determine, at our sole discretion, whether locations are unsuitable for product delivery. In such instances, we or our logistic partners do not provide shipping and delivery services, and we may not be able to process your purchases on Houcii. In the case that a location is judged unserviceable by us, we will warn users at the time they place an order for Products on Houcii. You may also use Houcii to see if a location is unserviceable for delivery by entering the applicable area pin code.

We shall make every effort to deliver the ordered Product to your specified address within the anticipated delivery timeline that you have been given. If you are not accessible or present to take delivery of the Product, our Logistic Partners will attempt to deliver the ordered Product(s) to you a maximum of 3 (three) times. If the third delivery attempt fails and you remain unavailable, we retain the right, at our sole discretion, to cancel the order for the purchased Products and process the return of such Products to us. We also have the right to deduct any shipping and delivery expenses incurred by us from any refunds issued following such cancellation.

Thank you.